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Support } Customer Service
In this section
Testimonials
"This software has absolutely made us more efficient...mainly because we don't need to spend a lot of time "managing" the timekeeping system like we did with our manual processes. We can now focus on "real" work - helping our business’s grow - and let the software do its job. "
- Ed Soto,
Bayer MaterialScience Aktiengesellschaft
Planning & Timesheet V3 Service Pack 5The information in this article applies to:
- DOVICO Planning & Timesheet versions 3.0 through 3.3
IMPORTANT: This service pack is designed specifically for the DOVICO Planning & Timesheet versions
noted above and should not be installed on any other version.
Verify your existing version by clicking on the About button on DOVICO Planning & Timesheet's toolbar.
Applying Service Pack 5:
| http://www.timetrackingsoftware.com/software/DovicoSoftwareSP5.exe |
 |
| NEW | |
| Hosted Service API | For all Hosted customers: The DOVICO Hosted API allows customers and third party developers to expand and build on the DOVICO Hosted platform. Learn more > |
| Alert Center | For managers and administrators, a red icon is placed at the far right side of the toolbar whenever he or she has time or expenses to approve. This new ‘Alert Center’ also notifies administrative users when they have rejected time or expenses. |
| Time Entry grid | Expand or collapse a project's task assignments in the time entry grid by clicking the +/- graphic at the beginning of the Client-Project name. Navigate within the time entry grid using the Up/Down arrow keys on your keyboard. Use Tab and Shift+Tab to move side to side. |
| Billing View | The sort order of invoices in the Billing view has been changed. Now the Billing view shows the most recently added Invoice at the top of the list. |
| Database Options | Locked Users settings are now located in Database Options, and will be reset to default values after the upgrade (users locked out for 30 minutes after 5 invalid logins within a 30 minute span). |
| Better Messaging | Stronger warning messages before deleting projects, tasks and employees. |
| Calendar pop-up control | Improved calendar pop-up controls to navigate from month to month. |
| Currencies | Currency exchange rates are displayed to 5 decimal places (an increase from 4 decimal places). This change only takes effect the next time you retrieve exchange rates from OANDA. Note that for the vast majority of exchange rates, OANDA supplies only 4 decimal places. |
| Corrections | |
| Time Zone | Corrected a time entry grid issue reported by users in the GMT -3 timezone where Daylight Savings is observed (Central and Eastern Brazil) |
| Archive | The Archive function has been removed while we correct an issue reported by a client. The Archive function will return in a future Service Pack (Spring 2012). |
| Resource Utilization | Corrected a problem where large project structures could cause the Resource Utilization view to crash |
| Features and Corrections from Service Pack 1, 2 and 3 are included in Service Pack 5. There is no Service Pack 4. | |
| Service pack 3 | |
| Corrections | |
| Next Item function | Recent changes in Chrome and Safari browser have broken the Previous/Next item functions located at the bottom of certain forms (e.g. Employee properties). When using the Previous/Next function to move from one record to another, values in certain drop-down lists would be carried over from one record to another. |
| Multi-Currency | When a currency is removed from the list of enabled currencies, the software checks to ensure that the currency to remove is not used anywhere in the software. The currency for the Fixed Amount column in Expenses was not being checked. |
| Service pack 2 | ||
| Corrections | ||
| Multi-Currency | Overlapping exchange rate periods could occur when creating multiple new Historical exchange rate periods and then editing the period dates (very rare). | |
| Time and Expense Approvals | With Currencies enabled, the Time & Expense Approval view was not properly converting the calculated totals in some circumstances. | |
| Time Calendar | Overtime hours were not displayed in red in the Time Calendar view. | |
| Approval Workflows | When editing approval workflow templates, the user was not prompted to update existing workflows. | |
| Billing | With Currencies enabled, the Billing view would not always display a project's costs in the project's defined currency. | |
| Project Planning | Project Planning was not properly removing deleted assignments when the project was originally created in the old Project Workspace. This same bug could also cause global tasks to be deleted. | |
| Hosted Login Improvements | ||
| Login from any DOVICO website | Hosted Clients only: The login page has been modified so that a user can now log in to his or her database from any of DOVICO's websites. | |
| Service pack 1 | ||
| Corrections | ||
| Upgrade from older version | Resolved an upgrade issue for clients that have a database with case sensitive collation. | |
| Project Planning | Resolved leveling issue. | |
| Project Planning | Corrected validation error with when a future date is set in a project's Budget Exchange Rate field. | |
| Reporting | Project Fixed Cost (with Budget) report showing incorrect values for cost information (all values are doubled) when Currencies is enabled. Client Time and Costs by Project report showed the same value for Client Cost and Company Cost totals/ Resolved problem where column headers are not displayed when exporting reports as an Excel file.With Multi-Currency disabled, fixed-cost expenses would not appear is certain expense reports. |
|
| Task Properties | Resolved missing “More” button in the Task Properties view. | |
| Reporting | Corrected possible rounding issues found in reports showing Estimated Hours. | |
| Approval Workspace | Corrected problem with Actual Hours column displaying Estimated Hours values. | |
| Regional Settings | Certain regional settings, such as Canada (French), would cause a string formatting error when using the Actuals Wizard. | |
| New features | ||
| Web browsers | Added browser support for Safari 5 and Chrome 11 *When using the software on a MAC operating system, there are some functional limitations. The Offline Time Entry function, the QuickBooks Link, the Import/Export tool and the Microsoft Project Link will not work. |
|
| Attach Receipts | Enforced client-side file size validation though via HTML 5, Flash, and Silverlight. The end user will require support for one of these technologies in order to use the Attach Receipt functionality. | |
Timesheet V11 Service Pack 5The information in this article applies to:
- DOVICO Timesheet versions 11.0 through 11.3
IMPORTANT: This service pack is designed specifically for the DOVICO Timesheet versions noted above
and should not be installed on any other version.
Verify your existing version by clicking on the About button on DOVICO Timesheet's toolbar.
Applying Service Pack 5:
| http://www.timetrackingsoftware.com/software/DovicoSoftwareSP5.exe |
|
| NEW | |
| Hosted Service API | For all Hosted customers: The DOVICO Hosted API allows customers and third party developers to expand and build on the DOVICO Hosted platform. Learn more > |
| Alert Center | For managers and administrators, a red icon is placed at the far right side of the toolbar whenever he or she has time or expenses to approve. This new ‘Alert Center’ also notifies administrative users when they have rejected time or expenses. |
| Time Entry grid | Expand or collapse a project's task assignments in the time entry grid by clicking the +/- graphic at the beginning of the Client-Project name. Navigate within the time entry grid using the Up/Down arrow keys on your keyboard. Use Tab and Shift+Tab to move side to side. |
| Billing View | The sort order of invoices in the Billing view has been changed. Now the Billing view shows the most recently added Invoice at the top of the list. |
| Database Options | Locked Users settings are now located in Database Options, and will be reset to default values after the upgrade (users locked out for 30 minutes after 5 invalid logins within a 30 minute span). |
| Better Messaging | Stronger warning messages before deleting projects, tasks and employees. |
| Calendar pop-up control | Improved calendar pop-up controls to navigate from month to month. |
| Currencies | Currency exchange rates are displayed to 5 decimal places (an increase from 4 decimal places). This change only takes effect the next time you retrieve exchange rates from OANDA. Note that for the vast majority of exchange rates, OANDA supplies only 4 decimal places. |
| Corrections | |
| Time Zone | Corrected a time entry grid issue reported by users in the GMT -3 timezone where Daylight Savings is observed (Central and Eastern Brazil) |
| Archive | The Archive function has been removed while we correct an issue reported by a client. The Archive function will return in a future Service Pack (Spring 2012). |
| Features and Corrections from Service Pack 1, 2 and 3 are included in Service Pack 5. There is no Service Pack 4. | |
| Service pack 3 | |
| Corrections | |
| Next Item function | Recent changes in Chrome and Safari browser have broken the Previous/Next item functions located at the bottom of certain forms (e.g. Employee properties). When using the Previous/Next function to move from one record to another, values in certain drop-down lists would be carried over from one record to another. |
| Multi-Currency | When a currency is removed from the list of enabled currencies, the software checks to ensure that the currency to remove is not used anywhere in the software. The currency for the Fixed Amount column in Expenses was not being checked. |
| Features and Corrections from Service Pack 1 and 2 are included in Service Pack 3 | |
| Service pack 2 | ||
| Corrections | ||
| Multi-Currency | Overlapping exchange rate periods could occur when creating multiple new Historical exchange rate periods and then editing the period dates (very rare). | |
| Time and Expense Approvals | With Currencies enabled, the Time & Expense Approval view was not properly converting the calculated totals in some circumstances. | |
| Time Calendar | Overtime hours were not displayed in red in the Time Calendar view. | |
| Approval Workflows | When editing approval workflow templates, the user was not prompted to update existing workflows. | |
| Billing | With Currencies enabled, the Billing view would not always display a project's costs in the project's defined currency. | |
| Hosted Login Improvements | ||
| Login from any DOVICO website | Hosted Clients only: The login page has been modified so that a user can now log in to his or her database from any of DOVICO's websites. | |
| Service pack 1 | ||
| Corrections | ||
| Upgrade from older version | Resolved an upgrade issue for clients that have a database with case sensitive collation. | |
| Reporting | Project Fixed Cost (with Budget) report showing incorrect values for costs (all values are doubled) when Currencies is enabled. Client Time and Costs by Project report showed the same value for Client Cost and Company Cost totals. Resolved problem where column headers are not displayed when exporting reports as an Excel file. With Multi-Currency disabled, fixed-cost expenses would not appear is certain expense reports. |
|
| Task Properties | Resolved missing “More” button in the Task Properties view. | |
| Reporting | Corrected possible rounding issues found in reports showing Estimated Hours. | |
| Approval Workspace | Corrected problem with Actual Hours column displaying Estimated Hours values. | |
| Regional Settings | Certain regional settings, such as Canada (French), would cause a string formatting error when using the Actuals Wizard. | |
| New features | ||
| Web browsers | Added browser support for Safari 5 and Chrome 11 *When using the software on a MAC operating system, there are some functional limitations. The Offline Time Entry function, the QuickBooks Link, the Import/Export tool and the Microsoft Project Link will not work. |
|
| Attach Receipts | Enforced client-side file size validation though via HTML 5, Flash, and Silverlight. The end user will require support for one of these technologies in order to use the Attach Receipt functionality. | |
| Improvements | ||
| Employee Properties | The Working Days field (MTWTF) is no longer displayed in the Employee properties window. | |
Timesheet V10 Service Pack 2The information in this article applies to:
DOVICO Timesheet versions 10.0 through 10.1
IMPORTANT:This service pack is designed specifically for the DOVICO Timesheet versions noted above and should not be installed on any other version of DOVICO Timesheet or any version of Track-IT Suite.
Verify your existing version by clicking on the About button on DOVICO Timesheet's toolbar.
Applying Service Pack 2 for DOVICO Timesheet version 10.x:
| Fixes | |
| Reporting | Corrected performance and data issues related to Billable/Non-Billable Time with Budget reports. |
| Reporting | Corrected formatting problem in the Employee Expenses with Company costs report. |
| Miscellaneous | Corrected timing error in Project Workspace resulting in “Object does not support this method” error. |
| Archive | Fixed archive function when attempting to archive two clients that had projects with the same name. |
| Miscellaneous | Corrected issue with "Replace Last Value Only" option when updating Employee rates. |
| Login | Updated URL on login page for 64bit OS. |
| Microsoft Project Link | Corrected upgrade problem moving from version 9 to 10. |
| Job Scheduler | Corrected a rounding error in the Employee Incomplete Timesheet e-mail notification |
Features and Corrections from Service Pack 1 are included in Service Pack 2
| New Features | |
| Time Lockout | Added an employee buffer duration for time entry users |
| Time Lockout | Added ‘time waiting to be approved’ to the existing View Details report. |
| Login security | Added user lockout after 5 failed login attempts. (does not apply to hosted clients) |
| Hosted Login page | Added ‘Forgot password’ feature. |
| Improvements | |
| SQL Express password | Removed the default SQL password when installing SQL Express. |
| QuickBooks and Import/Export security | Improved data security when connecting to database. |
| Offline Timesheet | Improved data security when connecting to database. |
| Microsoft Project Server | Improved password security when connecting to database. |
| Active Directory | Improved password security when connecting to database. |
| Database Options | Improved security for SMTP password |
| List of corrections | |
| Expenses | Added scroll bar to left pane in Approved Expenses view. |
| Expenses | Corrected issue in Approved Expenses view when reimbursing an expense sheet. |
| Expenses | Fixed issue when changes are made to an expense sheet name. |
| Expenses | Corrected possible conflict in Expense Category data across databases. |
| Expenses | Fixed glitch with expense sheet name length when upgrading unsubmitted sheets from previous versions. |
| Time Lockout | Corrected validation when attempting to submit time in a locked out period. |
| Time Entry | Corrected problem with time entry grid assignments being improperly disabled after deleting a project. |
| Approvals | Fixed issue with Approval Workspace view occasionally not loading properly. |
| QuickBooks and Import/Export | Corrected issue for Active Directory users when launching the QuickBooks Link or the Import/Export tool. |
| Archive | Fixed problem with Archive function resetting the Software Access field for time entry users. |
| Archive | Corrected occasional memory errors when archiving a very large database. |
| Upgrade | Corrected upgrade code for conditions when limited access was applied to employees/teams in previous versions. |
| Miscellaneous | Fixed calendar icon issue in multiple views. |
| Miscellaneous | Corrected Internet Explorer 6 lock up issue. |
| Miscellaneous | Improved structure of some SQL statements |
| Miscellaneous | Modifications to prevent false ‘thread aborted’ event appearing in event log for BrowseResourceRequest method. |
| Miscellaneous | Corrected problem with calendar in time entry view not always displaying the correct ‘first day of the week’. |
| Miscellaneous | Fixed problem in the Bulk Time Move view where the Destination Task list was not always properly updated. |
Older Service PacksLooking for older service packs?
Call us: 00 800 4618 8463
or send us an email
